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When my student tries to log in to the tool it is prompting them for payment.
When my student tries to log in to the tool it is prompting them for payment.

My student is being prompted for payment when they try and log into a Don Johnston Universal tool or website.

J
Written by Jason Lewandowski
Updated over a week ago

When an email account was used to set up a consumer account and the trial is over it will prompt that user for payment when they go to login into that Don Johnston Universal tool or tools website.

You will need to add the student to your license by email.

How to add a student by email:

1. Log into the Universal products website with your admin/educator account: *

2. Select Manage students.
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3. Select Add Students.

4. Enter the email, on the line next to the envelope.

5. Click on Next.
 (No email invitation will be sent out to the student)

The next time the student goes to log into the tool, they will see a pending invite.

Once the student clicks on accept and continue they will have access to the tool. 

*This will have to be done for each tool the student has an expired trial on. 

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