Advice and answers from the Don Johnston Incorporated Team

Consumer Accounts

Answers from adding seats, update payment information to canceling your account

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15 articles in this collection
Written by Roxine Taylor and Jason Lewandowski

The manage subscription screen won't update with my new credit card information.

Trying to update credit card information under manage subscription but the page just goes back to the original card information.
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Written by Roxine Taylor
Updated over a week ago

How do I cancel my Co Writer or Snap and Read Universal Educator Subscription (Educator License)?

Steps to cancel your CoWriter or Snap and Read Universal Educator Subscription (Educator License).
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Written by Jason Lewandowski
Updated over a week ago

How do I cancel my Co Writer or Snap and Read Universal Parent Subscription (Parent License)?

Steps to cancel your CoWriter or Snap and Read Universal Parent Subscription (Parent License).
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Written by Jason Lewandowski
Updated over a week ago

How do I add additional seats to my Co Writer or Snap and Read Universal Educator Subscription (Educator License) ?

Steps to add additional seats to your CoWriter or Snap and Read Universal Educator Subscription (Educator License)
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Written by Jason Lewandowski
Updated over a week ago

How do I update my Co Writer or Snap and Read Universal Educator Subscription (Educator License) payment information?

Steps to update your Co Writer or Snap and Read Universal Educator Subscription (Educator License) payment information.
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Written by Jason Lewandowski
Updated over a week ago

How do I update my Co Writer or Snap and Read Universal Parent subscription (Parent License) payment information?

Steps to update your Co Writer or Snap and Read Universal Parent subscription (Parent License) payment information.
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Written by Jason Lewandowski
Updated over a week ago

How do I update my Co Writer or Snap and Read Universal Individual subscription (Individual License) payment information?

Steps to update your Co Writer or Snap and Read Universal Individual subscription (Individual License) payment information.
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Written by Jason Lewandowski
Updated over a week ago

How do I cancel my Co Writer or Snap and Read Universal Individual subscription (Individual License)?

Steps to cancel your CoWriter or Snap and Read Universal Individual subscription. (Individual License)
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Written by Jason Lewandowski
Updated over a week ago

How do I add my children to my Co:Writer Universal or Snap and Read Universal Parent account?

Steps to add children to your parent Co:Writer Universal or Snap and Read Universal account.
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Written by Jason Lewandowski
Updated over a week ago

How do I create a Personal account for Co:Writer or Snap and Read Universal if I want to use Gmail, Office 365 or Microsoft as my log in?

Steps to create a Personal Co:Writer or Snap and Read Universal account if you are using your Gmail, Office 365, or Microsoft login.
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Written by Jason Lewandowski
Updated over a week ago

How do I create a Parent account for Co:Writer or Snap and Read Universal if I want to use my Gmail, Office 365, or Microsoft login?

Steps to create a Parent account for Co:Writer or Snap and Read Universal using your Gmail, Office 365, or Microsoft login.
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Written by Jason Lewandowski
Updated over a week ago

How do I create a Consumer Educator account for Co:Writer or Snap and Read Universal if I want to use my Gmail, Office 365, or Microsoft login?

Steps to create a Consumer Educator account Co:Writer or Snap and Read Universal if you are using a Gmail, Office 365, or Microsoft login.
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Written by Jason Lewandowski
Updated over a week ago

How do I create a Consumer Educator account for Co:Writer or Snap and Read Universal if I am not using Gmail, Office 365 or a Microsoft login?

Steps to create a Co:Writer or Snap and Read Universal subscription if you are not using a Gmail, Office 365, or Microsoft login.
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Written by Jason Lewandowski
Updated over a week ago

How do I create a Parent account for Co:Writer or Snap and Read Universal if I am not using a Gmail, Office 365, or Microsoft login.?

Steps to create a Parent account for Co:Writer or Snap and Read Universal if you are not using a Gmail, Office 365, or Microsoft login.
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Written by Jason Lewandowski
Updated over a week ago

How do I create a Personal account for Co:Writer or Snap and Read Universal if I am not using a Gmail, Office 365, or Microsoft login?

Steps to create a Personal Co:Writer or Snap and Read Universal account if you are not using a Gmail, Office 365, or Microsoft login.
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Written by Jason Lewandowski
Updated over a week ago