Don Johnston Incorporated

Steps to change your Credit card payment info.

How do I change my credit card payment on Co:Writer, Snap and Read, or Word Bank Universal?

Consumer subscriptions for Universal products require a credit card for monthly charges. Who has access to see the credit card information?

How is my credit card information stored? and Who has access to see my credit card information?

Attempting to leave the credit card area blank results in "jwt" error or does not allow me to quit out of the manage subscription page.

I am canceling my subscription but it won't let me remove my credit card. Why can't I remove the credit card information?

Universal subscription has different user account creation options. Username, Email, OpenID, Domain Email, depending on license purchased.

License and User login differences for Organizations

What is the difference between the License and types of logins for Personal, Parent, and Personal Educator Accounts?

License and User login differences for Consumer subscription accounts

Jason Lewandowski

Kevin Johnston

Price, Billing and Licensing

Domain licenses allow anyone at a certain domain to automatically gain access (no setup)

Can my organization get a Domain License?

Organization - Domain License

You can add more students to Co:Writer Universal and Snap&Read Universal anytime, and your bill will be prorated automatically

How does billing work when I add more students (Personal Educator Account)

You can remove students from Co:Writer Universal and Snap&Read Universal anytime, and your bill will be prorated automatically

How does billing work when I remove students (Personal Educator Account)

Educator - Individual License

You can add another child to Co:Writer Universal and Snap&Read Universal anytime, and your bill will be prorated automatically

How does billing work when I add another child (Parent)

You can remove children from Co:Writer Universal and Snap&Read Universal anytime, and your bill will be prorated automatically

How does billing work when I remove children (Parent)

Parent License

What happens when I cancel my subscription to Co:Writer, Snap&Read, and/or Word Bank Universal if I have an Individual License.

Canceling Subscription (Individual License)

Personal License

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.