All Collections
Consumer Accounts
Clinician Code
I get an error message, "Clinician Code is invalid" when I try and apply the Code.
I get an error message, "Clinician Code is invalid" when I try and apply the Code.

Clinician Codes can only be applied to the Don Johnston tool they were created for. (Codes must also be entered correctly)

J
Written by Jason Lewandowski
Updated over a week ago

Clinician Codes can only be applied to the Don Johnston tool they were created for.

If you apply the Clinician Code to the wrong tool or type in the Clinician Code incorrectly you will get the Error Message: "Clinician Code is invalid"

Check and make sure you are applying the Clinician Code to the correct Don Johnston tool.

Copy and past the Clinician Code instead of typing it in.

Did this answer your question?