All Collections
Consumer Accounts
Answers from adding seats, update payment information to canceling your account
The Stripe Credit Card payment page has changed.
I do not remember the email I used to setup my Personal Educator, Parent or Individual account.
I am trying to cancel my Personal Educator, Parent or Individual account and I cannot remember the email I used to create my account.
Visa Gift Card(s) says, "Card Declined" when trying to purchase a Co Writer, Snap and Read, or Word Bank Universal subscription.
How do I remove a child(ren) from my Parent Snap and Read, Co Writer or Word Bank Universal Account?
Steps to remove a student from a Personal Educator subscription.
I set up a Parent account and my daughter/son forgot their password, how do I reset it?
How long is the the trial period for a Personal CoWriter, Snap and Read, or Word Bank Universal account?
The manage subscription screen won't update with my new credit card information.
How do I cancel my Co Writer, Snap and Read, and/or Word Bank Universal Personal Educator Account?
How do I cancel my Co Writer, Snap and Read, or Word Bank Universal Parent Subscription (Parent License)?
How do I add additional seats to my Co Writer, Snap and Read, or Word Bank Personal Educator Account ?
How do I update my Co Writer or Snap and Read Universal Personal Educator Account payment information?
How do I update my Co Writer,Snap and Read, or Word Bank Universal Parent subscription (Parent License) payment information?
How do I update my Co Writer, Snap and Read or Word Bank Universal Individual subscription (Individual License) payment information?
How do I cancel my Co Writer, Snap and Read, or Word Bank Universal Individual subscription (Individual License)?
How do I add my children to my Co:Writer, Snap and Read, or Word Bank Universal Parent account?
How do I create a Personal account for Co:Writer, Snap and Read, and/or Word Bank Universal if I want to use Gmail, Office 365 or Microsoft as my log in?
How do I create a Parent account for Co:Writer or Snap and Read Universal if I want to use my Gmail, Office 365, or Microsoft login?
How do I create a Personal Educator Account for Co:Writer, Snap and Read, or Word Bank Universal if I want to use my Gmail, Office 365, or Microsoft login?
How do I create a Personal Educator Account for Co:Writer, Snap and Read or Word Bank Universal if I am not using Gmail, Office 365 or a Microsoft login?
How do I create a Parent account for Co:Writer or Snap and Read Universal if I am not using a Gmail, Office 365, or Microsoft login?
How do I create a Personal account for Co:Writer or Snap and Read Universal if I am not using a Gmail, Office 365, or Microsoft login?
Clinician Codes need to be entered in individually at each Don Johnston tools website.
I get an error message, "Clinician Code is invalid" when I try and apply the Code.
How do I apply a Clinician code when I create a Personal Educator Account?
How do I apply a Clinician code to a Personal Educator Account I have already set up?
When I login to the Don Johnston Tools website I only see an option to sign out and not an option to add a clinician code.
When I login to the Don Johnston Tools website I only see an option to Manage Subscription and no option to add Clinician Code in the drop down.
When I sign in or go to another Don Johnston tools webpage It asks if I want to "Try for 7 day's" and I do not see an option to add a Clinician Code.
I Canceled my Subscription and I do not see an option to add a Clinician Code, all I see is an option to restart my Subscription.
When I login to the Don Johnston Tools website I only see an option to Add child and no option to add Clinician Code in the drop down.
When I sign in or go to another Don Johnston tools webpage It asks if I want to "Try for 14 day's free" and I do not see an option to add a Clinician Code.