Skip to main content
All CollectionsAdministering Universal SoftwareTroubleshooting
Why do I get the message "You have no students set up. In order to access the tool, you must have at least 1 student." When I try and access a Don Johnston Universal tool?
Why do I get the message "You have no students set up. In order to access the tool, you must have at least 1 student." When I try and access a Don Johnston Universal tool?

I am getting the message "You have no students set up. In order to access the tool, you must have at least 1 student."

J
Written by Jason Lewandowski
Updated over 2 years ago

You will see this message when:

You have completed your Personal Educator Account trial or selected "Buy Now" and you do not have any student accounts set up.

or

You started with a Personal Educator Account, accepted an organization invite as an Admin or Educator, and you removed all your students from the Personal Educator Account.  The Personal Educator Account is still "Active", until that current months subscription runs out.  When the subscription runs out you will be able to access the tool with your Educator/Admin account.

Did this answer your question?