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Answers from adding seats, update payment information to canceling your account
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29 articles in this collection
Written by
Jason Lewandowski
and
Roxine Taylor
Visa Gift Card(s) says, "Card Declined" when trying to purchase a Co Writer, Snap and Read, or Word Bank Universal subscription.
Visa Gift Card(s) says, "Card Declined"
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Written by
Jason Lewandowski
Updated over a week ago
How do I remove a child(ren) from my Parent Snap and Read, Co Writer or Word Bank Universal Account?
Steps to remove a child(ren) from your Parent Snap and Read, Co Writer or Word Bank Universal subscription. (Parent Account)
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Written by
Jason Lewandowski
Updated over a week ago
I set up a Parent account and my daughter/son forgot their password, how do I reset it?
Steps to reset a child's password for Co Writer, Snap and Read and/or Word Bank Universal(Parent Account)
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Written by
Jason Lewandowski
Updated over a week ago
How long is the the trial period for a Personal CoWriter, Snap and Read, or Word Bank Universal account?
List of trial periods for Personal Educator, Parent, or Personal CoWriter, Snap and Read, or Word Bank Universal account.
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Written by
Jason Lewandowski
Updated over a week ago
The manage subscription screen won't update with my new credit card information.
Trying to update credit card information under manage subscription but the page just goes back to the original card information.
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Written by
Roxine Taylor
Updated over a week ago
How do I cancel my Co Writer, Snap and Read, and/or Word Bank Universal Personal Educator Account?
Steps to cancel your CoWriter, Snap and Read, and/or Word Bank Personal Educator Account/Subscription.
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Written by
Jason Lewandowski
Updated over a week ago
How do I cancel my Co Writer, Snap and Read, or Word Bank Universal Parent Subscription (Parent License)?
Steps to cancel your CoWriter, Snap and Read, or Word Bank Universal Parent Subscription (Parent License).
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Written by
Jason Lewandowski
Updated over a week ago
How do I add additional seats to my Co Writer, Snap and Read, or Word Bank Personal Educator Account ?
Steps to add additional seats to your CoWriter, Snap and Read, or Word Bank Universal Personal Educator Account.
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Written by
Jason Lewandowski
Updated over a week ago
How do I update my Co Writer or Snap and Read Universal Personal Educator Account payment information?
Steps to update your Co Writer or Snap and Read Personal Educator Account/Subscription payment information.
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Written by
Jason Lewandowski
Updated over a week ago
How do I update my Co Writer,Snap and Read, or Word Bank Universal Parent subscription (Parent License) payment information?
Steps to update your Don Johnston Universal Tool Parent subscription (Parent License) payment information.
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Written by
Jason Lewandowski
Updated over a week ago
How do I update my Co Writer, Snap and Read or Word Bank Universal Individual subscription (Individual License) payment information?
Steps to update your Don Johnston Universal Tool Individual subscription (Individual License) payment information.
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Written by
Jason Lewandowski
Updated over a week ago
How do I cancel my Co Writer, Snap and Read, or Word Bank Universal Individual subscription (Individual License)?
Steps to cancel your CoWriter, Snap and Read, or Word Bank Universal Individual subscription. (Individual License)
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Written by
Jason Lewandowski
Updated over a week ago
How do I add my children to my Co:Writer, Snap and Read, or Word Bank Universal Parent account?
Steps to add children to your parent Don Johnston Universal Tool account/subscription.
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Written by
Jason Lewandowski
Updated over a week ago
How do I create a Personal account for Co:Writer, Snap and Read, and/or Word Bank Universal if I want to use Gmail, Office 365 or Microsoft as my log in?
Steps to create a Personal Co:Writer or Snap and Read and/or Word Bank Universal account if you are using open ID.
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Written by
Jason Lewandowski
Updated over a week ago
How do I create a Parent account for Co:Writer or Snap and Read Universal if I want to use my Gmail, Office 365, or Microsoft login?
Steps to create a Parent account for Co:Writer or Snap and Read Universal using your Gmail, Office 365, or Microsoft login.
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Written by
Jason Lewandowski
Updated over a week ago
How do I create a Personal Educator Account for Co:Writer, Snap and Read, or Word Bank Universal if I want to use my Gmail, Office 365, or Microsoft login?
Steps to create a Personal Educator Account for Co:Writer, Snap&Read or Word Bank Universal using a Gmail, Office 365, or Microsoft login.
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Written by
Jason Lewandowski
Updated over a week ago
How do I create a Personal Educator Account for Co:Writer, Snap and Read or Word Bank Universal if I am not using Gmail, Office 365 or a Microsoft login?
Steps to create a Personal Educator Account for CoWriter, Snap&Read or Word Bank if you are not using Gmail, Office365 or a Microsoft login.
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Written by
Jason Lewandowski
Updated over a week ago
How do I create a Parent account for Co:Writer or Snap and Read Universal if I am not using a Gmail, Office 365, or Microsoft login.?
Steps to create a Parent account for Co:Writer or Snap and Read Universal if you are not using a Gmail, Office 365, or Microsoft login.
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Written by
Jason Lewandowski
Updated over a week ago
How do I create a Personal account for Co:Writer or Snap and Read Universal if I am not using a Gmail, Office 365, or Microsoft login?
Steps to create a Personal Co:Writer or Snap and Read Universal account if you are not using a Gmail, Office 365, or Microsoft login.
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Written by
Jason Lewandowski
Updated over a week ago
Clinician Code
Clinician Codes need to be entered in individually at each Don Johnston tools website.
When given multiple Clinician Codes you need to enter in the correct code at each Don Johnston tools website.
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Written by
Jason Lewandowski
Updated over a week ago
I get an error message, "Clinician Code is invalid" when I try and apply the Code.
Clinician Codes can only be applied to the Don Johnston tool they were created for. (Codes must also be entered correctly)
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Written by
Jason Lewandowski
Updated over a week ago
How do I apply a Clinician code when I create a Personal Educator Account?
Steps to apply a Clinician code on a new Personal Educator Account.
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Written by
Jason Lewandowski
Updated over a week ago
How do I apply a Clinician code to a Personal Educator Account I have already set up?
I am being prompted for payment when I try and add a Clinician code.
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Written by
Jason Lewandowski
Updated over a week ago
When I login to the Don Johnston Tools website I only see an option to sign out and not an option to add a clinician code.
Clinician codes can only be applied to Personal Educator accounts.
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Written by
Jason Lewandowski
Updated over a week ago
When I login to the Don Johnston Tools website I only see an option to Manage Subscription and no option to add Clinician Code in the drop down.
Clinician Codes can only be applied to Personal Educator Accounts.
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Written by
Jason Lewandowski
Updated over a week ago
When I sign in or go to another Don Johnston tools webpage It asks if I want to "Try for 7 day's" and I do not see an option to add a Clinician Code.
Clinician Codes can only be applied to Personal Educator Accounts.
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Written by
Jason Lewandowski
Updated over a week ago
I Canceled my Subscription and I do not see an option to add a Clinician Code, all I see is an option to restart my Subscription.
Clinician codes can only be applied to Personal Educator accounts.
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Written by
Jason Lewandowski
Updated over a week ago
When I login to the Don Johnston Tools website I only see an option to Add child and no option to add Clinician Code in the drop down.
Clinician Codes can only be applied to Personal Educator Accounts.
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Written by
Jason Lewandowski
Updated over a week ago
When I sign in or go to another Don Johnston tools webpage It asks if I want to "Try for 14 day's free" and I do not see an option to add a Clinician Code.
Clinician Codes can only be applied to Personal Educator Accounts.
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Written by
Jason Lewandowski
Updated over a week ago