Consumer Accounts

Answers from adding seats, update payment information to canceling your account

J R

33 articles in this collection
Written by Jason Lewandowski and Roxine Taylor

The Stripe Credit Card payment page has changed.

The Stripe Payment page is now a webpage.

Written by Jason Lewandowski
Updated over a week ago

I do not remember the email I used to setup my Personal Educator, Parent or Individual account.

I forgot the email I used to set up my Personal Educator/Parent or Individual account.

Written by Jason Lewandowski
Updated over a week ago

I am trying to cancel my Personal Educator, Parent or Individual account and I cannot remember the email I used to create my account.

I don't remember the email I used to create my (Personal Educator,Parent or Individual) account.

Written by Jason Lewandowski
Updated over a week ago

Visa Gift Card(s) says, "Card Declined" when trying to purchase a Co Writer, Snap and Read, or Word Bank Universal subscription.

Visa Gift Card(s) says, "Card Declined"

Written by Jason Lewandowski
Updated over a week ago

How do I remove a child(ren) from my Parent Snap and Read, Co Writer or Word Bank Universal Account?

Steps to remove a child(ren) from your Parent Snap and Read, Co Writer or Word Bank Universal subscription. (Parent Account)

Written by Jason Lewandowski
Updated over a week ago

Steps to remove a student from a Personal Educator subscription.

Written by Jason Lewandowski
Updated over a week ago

I set up a Parent account and my daughter/son forgot their password, how do I reset it?

Steps to reset a child's password for Co Writer, Snap and Read and/or Word Bank Universal(Parent Account)

Written by Jason Lewandowski
Updated over a week ago

How long is the the trial period for a Personal CoWriter, Snap and Read, or Word Bank Universal account?

List of trial periods for Personal Educator, Parent, or Personal CoWriter, Snap and Read, or Word Bank Universal account.

Written by Jason Lewandowski
Updated over a week ago

The manage subscription screen won't update with my new credit card information.

Trying to update credit card information under manage subscription but the page just goes back to the original card information.

Written by Roxine Taylor
Updated over a week ago

How do I cancel my Co Writer, Snap and Read, and/or Word Bank Universal Personal Educator Account?

Steps to cancel your CoWriter, Snap and Read, and/or Word Bank Personal Educator Account/Subscription.

Written by Jason Lewandowski
Updated over a week ago

How do I cancel my Co Writer, Snap and Read, or Word Bank Universal Parent Subscription (Parent License)?

Steps to cancel your CoWriter, Snap and Read, or Word Bank Universal Parent Subscription (Parent License).

Written by Jason Lewandowski
Updated over a week ago

How do I add additional seats to my Co Writer, Snap and Read, or Word Bank Personal Educator Account ?

Steps to add additional seats to your CoWriter, Snap and Read, or Word Bank Universal Personal Educator Account.

Written by Jason Lewandowski
Updated over a week ago

How do I update my Co Writer or Snap and Read Universal Personal Educator Account payment information?

Steps to update your Co Writer or Snap and Read Personal Educator Account/Subscription payment information.

Written by Jason Lewandowski
Updated over a week ago

How do I update my Co Writer,Snap and Read, or Word Bank Universal Parent subscription (Parent License) payment information?

Steps to update your Don Johnston Universal Tool Parent subscription (Parent License) payment information.

Written by Jason Lewandowski
Updated over a week ago

How do I update my Co Writer, Snap and Read or Word Bank Universal Individual subscription (Individual License) payment information?

Steps to update your Don Johnston Universal Tool Individual subscription (Individual License) payment information.

Written by Jason Lewandowski
Updated over a week ago

How do I cancel my Co Writer, Snap and Read, or Word Bank Universal Individual subscription (Individual License)?

Steps to cancel your CoWriter, Snap and Read, or Word Bank Universal Individual subscription. (Individual License)

Written by Jason Lewandowski
Updated over a week ago

How do I add my children to my Co:Writer, Snap and Read, or Word Bank Universal Parent account?

Steps to add children to your parent Don Johnston Universal Tool account/subscription.

Written by Jason Lewandowski
Updated over a week ago

How do I create a Personal account for Co:Writer, Snap and Read, and/or Word Bank Universal if I want to use Gmail, Office 365 or Microsoft as my log in?

Steps to create a Personal Co:Writer or Snap and Read and/or Word Bank Universal account if you are using open ID.

Written by Jason Lewandowski
Updated over a week ago

How do I create a Parent account for Co:Writer or Snap and Read Universal if I want to use my Gmail, Office 365, or Microsoft login?

Steps to create a Parent account for Co:Writer or Snap and Read Universal using your Gmail, Office 365, or Microsoft login.

Written by Jason Lewandowski
Updated over a week ago

How do I create a Personal Educator Account for Co:Writer, Snap and Read, or Word Bank Universal if I want to use my Gmail, Office 365, or Microsoft login?

Steps to create a Personal Educator Account for Co:Writer, Snap&Read or Word Bank Universal using a Gmail, Office 365, or Microsoft login.

Written by Jason Lewandowski
Updated over a week ago

How do I create a Personal Educator Account for Co:Writer, Snap and Read or Word Bank Universal if I am not using Gmail, Office 365 or a Microsoft login?

Steps to create a Personal Educator Account for CoWriter, Snap&Read or Word Bank if you are not using Gmail, Office365 or a Microsoft login.

Written by Jason Lewandowski
Updated over a week ago

How do I create a Parent account for Co:Writer or Snap and Read Universal if I am not using a Gmail, Office 365, or Microsoft login.?

Steps to create a Parent account for Co:Writer or Snap and Read Universal if you are not using a Gmail, Office 365, or Microsoft login.

Written by Jason Lewandowski
Updated over a week ago

How do I create a Personal account for Co:Writer or Snap and Read Universal if I am not using a Gmail, Office 365, or Microsoft login?

Steps to create a Personal Co:Writer or Snap and Read Universal account if you are not using a Gmail, Office 365, or Microsoft login.

Written by Jason Lewandowski
Updated over a week ago

Clinician Code

Clinician Codes need to be entered in individually at each Don Johnston tools website.

When given multiple Clinician Codes you need to enter in the correct code at each Don Johnston tools website.

Written by Jason Lewandowski
Updated over a week ago

I get an error message, "Clinician Code is invalid" when I try and apply the Code.

Clinician Codes can only be applied to the Don Johnston tool they were created for. (Codes must also be entered correctly)

Written by Jason Lewandowski
Updated over a week ago

How do I apply a Clinician code when I create a Personal Educator Account?

Steps to apply a Clinician code on a new Personal Educator Account.

Written by Jason Lewandowski
Updated over a week ago

How do I apply a Clinician code to a Personal Educator Account I have already set up?

I am being prompted for payment when I try and add a Clinician code.

Written by Jason Lewandowski
Updated over a week ago

When I login to the Don Johnston Tools website I only see an option to sign out and not an option to add a clinician code.

Clinician codes can only be applied to Personal Educator accounts.

Written by Jason Lewandowski
Updated over a week ago

When I login to the Don Johnston Tools website I only see an option to Manage Subscription and no option to add Clinician Code in the drop down.

Clinician Codes can only be applied to Personal Educator Accounts.

Written by Jason Lewandowski
Updated over a week ago

When I sign in or go to another Don Johnston tools webpage It asks if I want to "Try for 7 day's" and I do not see an option to add a Clinician Code.

Clinician Codes can only be applied to Personal Educator Accounts.

Written by Jason Lewandowski
Updated over a week ago

I Canceled my Subscription and I do not see an option to add a Clinician Code, all I see is an option to restart my Subscription.

Clinician codes can only be applied to Personal Educator accounts.

Written by Jason Lewandowski
Updated over a week ago

When I login to the Don Johnston Tools website I only see an option to Add child and no option to add Clinician Code in the drop down.

Clinician Codes can only be applied to Personal Educator Accounts.

Written by Jason Lewandowski
Updated over a week ago

When I sign in or go to another Don Johnston tools webpage It asks if I want to "Try for 14 day's free" and I do not see an option to add a Clinician Code.

Clinician Codes can only be applied to Personal Educator Accounts.

Written by Jason Lewandowski
Updated over a week ago